Last Update: August 28, 2019
The computer application for the use of the Citizen Swarm Service, on mobile devices (iOS and Android), is a project that Ingeniería y Consultoría Especializada del Sureste, S.A. of C.V; (hereinafter ICES), developed, implemented and operates, in order to make available to citizens, a technological tool that facilitates the request for help and citizen reports among neighbors, friends and family to provide immediate and mutual assistance, as they arrive official or private emergency services.
To properly use this application or any data and information accessed through the different means of data transmission offered, it is necessary that you carefully read these Terms and Conditions of Use.
You can download the application for the use of the Citizen Swarm® Service from your iOS and / or Android mobile device.
Once the software application has been downloaded to your mobile device, the Citizen Swarm application will be executed. The download and registration of the application implies that you confirm that you have read, understood and accepted these Terms and Conditions of Use. Also, that you accept that you have voluntarily provided various information related to your personal data, in order to receive, through this application, the Citizen Swarm® Service; You also accept to receive relevant information exclusively about the news and uses of the application Citizen Swarm®; to the data registered in our database that can be via whatsapp or email.
Also in the event that non-existent or junk information is integrated into the registry, or the system is used to send alerts or false data, this action will be taken as an attack to our databases, which can cause depending on the number of records sent or altered, in a legal action by our legal department for damages, against the person responsible for the cell line registered in our database, at the time of the attacks.
You may only use the application in accordance with the Terms and Conditions of Use set forth in this document. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS HEREIN ESTABLISHED, YOU WILL NOT BE ABLE TO USE THE APPLICATION.
For the Citizen Swarm Service to provide the location of an emergency through this application, it must use information based on the location of your mobile device, using GPS (Global Positioning System) technology, in those locations where such technology is available, so it is necessary to collect, use, transmit, process and store your location data, including but not limited to, the location of your device and information related to your name, last name, gender, age, email and cellphone number of your device, so you accept and grant your consent for the ICES company to use this personal information to carry out such activities to be able to provide the Service through the use of this application, when you use this application.
This application allows you to share your location with a limited number of other users, previously connected to this application, through their mobile devices after adding their numbers as emergency contacts, so from this moment you authorize transmitting said information, with the sole purpose that said users are aware of the requirement that the Citizen Swarm Service is making.
You assume responsibility for all the actions that you execute for the installation and registration of this application, which you carry out at your own risk. You will not use or allow others to use this application or any service provided through it, contrary to what is established in these Terms and Conditions of Use, as well as the legal provisions applicable to the Citizen Swarm Service. It is your responsibility for any act that you perform with this application; likewise, it is responsible for the care and custody of the registered mobile device, as well as the keys or passwords of use, so that this application is only used directly by you, to request the help and notification to your trusted contacts in case of an emergency, so that any misuse that is made of this application from your mobile device to request the Citizen Swarm Service, it will be presumed that it was made by you.
You recognize and accept that the ICES company is released from any responsibility for the misuse of this application from your mobile device, as well as the keys or passwords used for that purpose. ICES will also not be responsible for authorized or unauthorized access to information of the location of your mobile device.
Like all technological development, this application is fallible and is in constant process of improvement, so it is possible, even when it is reduced, that technical failures occur during its use, so the ICES company does not guarantee that the application is error free; for this reason, you assume responsibility for the use of the application, answering for all the damages and emergent damages that could arise in your mobile phone for the use of this application.
The ICES company assumes no responsibility for any inconvenience you may have with the hardware and / or software used to connect to this application, so you will not be responsible for any failures that arise, or the errors or inaccuracy in the information generated by them, or from the map systems and geographical contents.
Under no circumstances will the ICES company be responsible for the consequences of improper or fraudulent use of the application, whatever the cause of the eventual damage.
In case your mobile device, iOS or Android, does not have data service for Internet access due to non-payment, or your service provider does not provide the signal and adequate access to Internet connectivity, or derivative of problems that are outside the coverage area and / or without access to a Wi-Fi wireless network, the functionality of the application can be used once you return to the data coverage area or have a wireless network, so that the ICES company will not be liable for any damage or harm that may cause you not to have the necessary network signal for the use of the application, assuming you any responsibility derived from such circumstance.
Any authorized material (eg. Software) that can be downloaded from external sites, Android or Apple online stores is controlled exclusively by license terms that accompany the original material. When you update or download such protected materials, you agree to comply with the licensing terms, so the ICES company will not be responsible for the consequences of downloading such materials. Any reproduction or pre-distribution of such material not in accordance with the license is prohibited by law.
The ICES company has the right to make changes to the different means of data transmission offered for iOS and Android devices, whether temporary or permanent at any time; therefore, the availability or continuity of the operation of the application is not guaranteed at all times and / or during the update time. The ICES company assumes no responsibility for any failure or delay that may arise with the use of this application, whether for changes and / or updates or for some other cause. Any material downloaded or obtained through the different platforms of the application market is at your own responsability and risk.
The ICES company reserves the right to modify, restrict or suppress all or any of the attributes of this application, temporarily or permanently, without these measures being subject to any requirement or right to claim damages or harm from you.
Calls made to emergency centers (911) or similar, as a complement to an alert generated by the Citizen Swarm application, will be the direct responsibility of the user or owner of the cell phone line from which the call is made, therefore, we suggest avoiding misuse of this service and in case of theft or loss of your cell phone please report it to +52 (993) 688 6923; to remove your cell number from our system; For this reason, Citizen Swarm is not responsible for the misuse that the user of emergency center calls (911) or similar may make, since it is the responsibility of the owner or user of the cell phone.
You may not use the application in any way that may damage, disable, overload or affect the application or any service provided by the ICES company or interfere with the use and enjoyment of the application or services by third parties.
You may not access or attempt to access the accounts, systems or computer networks of the ICES company, connected to it, by any means, or extract passwords or other computer information. You may not obtain or attempt to obtain materials or information by accidentally available means through this application.
You are prohibited from placing or transmitting from the different means of data transmission offered by the Citizen Swarm application, any material, threat, slander, defamation, obscenity or any other that may generate civil, criminal or any other type of responsibility established in the applicable laws.
You may not use this application for matters related to defame, abuse, harass, stalk, threaten or otherwise violate the fundamental rights (such as the right to the protection of personal or privacy data) of other persons.
It is prohibited to upload, publish, transmit or otherwise expose content in any malicious software, such as viruses, computer codes, files or programs designed to interrupt, destroy or limit the functionality of any software or computer hardware or telecommunications equipment, trojans, worms, time bombs, or corrupt files, among others, that may affect the use of the Citizen Swarm application.
You may not send, publish, modify, transmit, reproduce or distribute by any form or means, information, software or other materials or tools that compromise the functionality of this application or the security of the Ingeniería y Consultoría Especializada del Sureste S.A. de C.V. company's systems.
You may not violate codes of conduct or other directives applicable to any communication service.
You may not use the information you obtain with the use of this application, for illegal purposes or contrary to the provisions of these Terms and Conditions of Use.
You have the obligation to keep the information derived from this application confidential, and use the functionality for the purpose of which it was created and authorized.
The information generated by the use of this application is provided with a license for your personal and non-transferable use.
It is forbidden to use this application for commercial ends or companies either for their own benefit or for a third party.
You may not modify, copy, distribute, transmit, display, represent, reproduce, publish, transfer or sell any information, software, product or service obtained through this application, nor may you grant licenses or create work related to the previously mentioned.
The Citizen Swarm application is a work protected by Mexican, international and intellectual property laws.
The use of the Citizen Swarm application does not make you the owner of any of its intellectual property rights, or the content or information you access. You are prohibited from using the name, brand or logo of this application, as well as that of the ICES company. Likewise, you may not delete, hide or alter the legal notices displayed on it.
You acknowledge that by installing and using the Citizen Swarm application, the ICES company collects, uses, transmits and processes your personal data, in order to provide the requested service, so you accept and grant your consent for your personal data be used.
The personal data collected will be protected, incorporated and processed in the Personal Data System called “Personal Data System of the Citizen Swarm Service for each city connected to this base”, which is based on articles 6, subsection A, fraction II; 16 Second paragraph of the Political Constitution of the United Mexican States; whose purpose is to efficiently manage the notification to members of an Emergency Swarm requested by a user member of its Swarm; as well as any public instance that has signed a Collaboration Agreement with our company, for the proper attention of emergencies requested by this application, in addition to other transmissions provided for in the Law on Protection of Personal Data.
The data referring to the location of occurrence of the events are mandatory and without them the service cannot be provided or the Citizen Swarm process would be uncomplete.
Likewise, you are informed that your data may not be disclosed without your express consent, except as otherwise provided in the Law.
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